General Terms and Conditions
1. Booking
We recommend booking your shuttle service in advance. Reservations can be made online. Last-minute bookings are accepted subject to vehicle availability. QR-Code available at the Hotel or www.airport-shuttle8152.com to access the booking platform.
2. Boarding
Boarding is only permitted with a valid ticket. Passengers must follow the driver’s instructions and present their ticket upon boarding. Guests are requested to board only after their luggage has been properly stowed.
3. Luggage
Only handbags or small personal items may be carried inside the bus. All other luggage must be handed to the driver for storage.
Hilton Zurich Airport assumes no liability for loss, theft, or damage of luggage or its contents, except in cases of gross negligence or willful misconduct as defined by Swiss law.
4. Safety Regulations
All passengers must wear seat belts for the duration of the journey. Standing during travel is not permitted. Should the bus be at full capacity, it will return within a few minutes to collect remaining passengers.
5. Cancellation, No-show, and Incorrect Bookings
No refunds will be provided in case of cancellation, no-show, or incorrect booking.
6. VAT and Road Taxes
All applicable VAT and road taxes are included in the published ticket prices.
7. Price Adjustments
Hilton Zurich Airport reserves the right to adjust ticket prices in the event of significant currency fluctuations, fuel cost increases, or circumstances arising from force majeure.
8. Entry and Travel Documents
Passengers are responsible for carrying valid identification and travel documents (ID, passport) and complying with all applicable passport, visa, and customs regulations.
9. Consent to use
By using the booking platform www.airport-shuttle8152.com, the validity of these General Terms and Conditions is acknowledged. The user of the booking platform agrees to the associated provisions and expressly consents to the electronic storage and processing of the data they have entered or generated.
10. Shuttle Capacity and Flight Connection Responsibility
Hilton Zurich Airport and AMR Limo GmbH cannot be held liable for any missed flights, connections, or additional costs resulting from shuttle delays, limited capacity, or high passenger volume. Seats on the shuttle are subject to availability and cannot be guaranteed at specific times. Guests are strongly advised to plan their departure to the airport at least three (3) hours prior to their scheduled flight and to consider alternative transportation options such as taxis in case of time-sensitive travel.
Hilton Zurich Airport
Elba I Swiss GmbH
Hohenbuehlstrasse 10
8152 Opfikon, Switzerland
@ : info@hiltonzurich.com
www : www.hiltonzurich.com
Management : Hilton Zurich Airport
Responsible for Content : Hilton Zurich Airport
Data Protection and Privacy (GDPR Compliance)
1. General Information
Hilton Zurich Airport respects your privacy and is committed to protecting your personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (GDPR).
This Privacy Notice explains how we collect, process, and protect your personal information when you use our shuttle booking system or visit our related online platforms.
2. Data Controller
The entity responsible for data processing is:
Hilton Zurich Airport | Elba I Swiss GmbH
Hohenbuehlstrasse 10, 8152 Opfikon, Switzerland
gdpr@hiltonzurich.com
3. Personal Data Collected
We may collect the following categories of data:
- Identification details (First Name, Last Name, email address, mobile telephone number)
- Payment and booking details
- Device, browser, and access data (IP address, time of visit, etc.)
Personal data is only collected when voluntarily provided by you, for example through an online booking, contact form, or email inquiry.
4. Purpose of Processing
Your personal data will be processed for the following purposes:
- To manage shuttle bookings and customer communication only
- To ensure the security and functionality of our website
- To comply with legal obligations
- For analytical and internal operational purposes (e.g., performance improvement, error resolution)
5. Legal Basis
Processing is carried out pursuant to Article 6(1) GDPR, particularly:
- Contract performance (Art. 6(1)(b))
- Legal obligations (Art. 6(1)(c))
- Legitimate interests (Art. 6(1)(f)) in improving our services
- Consent (Art. 6(1)(a)) for optional marketing communications
6. Data Sharing and Transfer
Personal data will not be shared, sold, or transferred to third parties unless required for service execution, legal compliance, or expressly authorized by you.
Where service providers are engaged (e.g., IT or analytics partners), they operate under contractual confidentiality and data protection obligations.
7. Use of Cookies and Analytics
Our website may use essential cookies and Google Analytics to analyze user interaction. IP addresses are anonymized, and no personally identifiable information is stored.
You can deactivate analytics by installing the browser add-on available at: https://tools.google.com/dlpage/gaoptout.
8. Data Retention
Personal data will be retained only as long as necessary to fulfill the purposes stated above or as required by law.
9. Data Security
Hilton Zurich Airport implements appropriate technical and organizational measures to protect personal data against loss, unauthorized access, misuse, alteration, or disclosure.
Data transmission over our website is encrypted via Secure Socket Layer (SSL) technology.
10. Your Rights under GDPR
You have the following rights regarding your personal data:
- Right of access (Art. 15 GDPR)
- Right to rectification (Art. 16 GDPR)
- Right to erasure (Art. 17 GDPR)
- Right to restriction of processing (Art. 18 GDPR)
- Right to data portability (Art. 20 GDPR)
- Right to object to processing (Art. 21 GDPR)
To exercise these rights or to raise a concern, please contact us at gdpr@hiltonzurich.com.
11. Complaints
If you believe your data protection rights have been violated, you may contact the Swiss Federal Data Protection and Information Commissioner (FDPIC) or your local EU supervisory authority.
Disclaimer
Hilton Zurich Airport assumes no responsibility for the accuracy, completeness, or timeliness of the information provided. Liability for material or immaterial damages resulting from access, use, or non-use of published content, misuse of connections, or technical faults is excluded, except in cases of gross negligence or willful misconduct.
Hilton Zurich Airport reserves the right to modify, supplement, or delete parts of the content or the entire offer without prior notice.
External links
References and links to third-party websites lie outside our responsibility. Hilton Zurich Airport declines all liability for such content. Access and use are at the user’s own risk.